XP Customers : 9 plus 9

Credit where credit is due : these come from the presentation Programmers are from Mars, Customers are from Venus by Angela Martin, Robert Biddle and James Noble at XPDay 2006.

Nine Key Roles

1. Geek Interpreter : talk to the XP programmers


2. Technical Liaison : talk to the IT department


3. Political Adviser : identify key players and rules


4. Acceptance Tester : is it good enough?


5. UI Designer : does it look OK?


6. Technical Writer : do we need documentation?


7. Diplomat : are all views represented?


8. Super-Secretary : get all stories written down and followed up


9. Negotiator : agree trade-offs in order to keep moving

Nine Customer Practices

1. Programmer On-Site : they should see what the business looks like


2. Customer Apprentice : help writing stories, attending meetings


3. Programmer Holiday : if the development gets ahead, the geeks take a break


4. Story Standards : write them in a consistent way


5. Show and Tell : keep the sponsors informed


6. Customer Pairing : work with another


7. Customer Counselor : get help with your role


8. Look Before You Leap : have a business case and a release plan


9. Three Month Calibration : expect a sanity / progress check at 3 months